Privacy Policy

Next Level Fitness GQ A trading name of K2024445295 (South Africa) (Pty) Ltd (Registration No. 2024/445295/07)

Last updated: 09/07/2026

1. Introduction

K2024445295 (South Africa) (Pty) Ltd, trading as Next Level Fitness GQ (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

This policy applies to all users of our website (www.nlfitness.co.za), our facility-based services (personal training and group exercise classes), and our online coaching services.

Responsible Party (as defined under POPIA): K2024445295 (South Africa) (Pty) Ltd 3rd Floor, Westway Centre, 349 Cape Road, Newton Park, 6055 Tel: 083 568 6046 Email: admin@nlfitness.co.za

2. Information We Collect

We may collect the following personal information from you:

Full name and surname
Date of birth
Physical address
Email address and phone number
Emergency contact details
Medical history and health-related information relevant to safe participation in training (e.g. injuries, medical conditions, contraindications)
Payment-related information processed via our payment gateway, Payfast (see Section 5 below)
Information you provide when booking sessions or classes
Technical/website data collected via cookies (see Section 4)

3. How We Use Your Information

We use your personal information to:

Register you as a client and manage your training packages and bookings
Assess your medical history to determine safe participation and identify contraindications
Communicate with you regarding bookings, cancellations, package status, and account matters
Process payments for services
Contact your emergency contact in the event of an incident during a session or class
Comply with our legal and regulatory obligations
Improve our website and services

We do not use your medical or health information for any purpose other than assessing and managing your safe participation in our services.

4. Cookies

Our website uses cookies to improve your browsing experience, understand how visitors use our site, and support website functionality. You can disable cookies through your browser settings, though this may affect certain website features.

5. Sharing of Your Information

We share personal information only where necessary, including with:

Trainers and instructors at our facility who are directly involved in delivering your personal training sessions, group classes, or online coaching, so that they can deliver services safely and appropriately
Payfast, our third-party payment processor, for the purpose of processing payments. Payfast has its own privacy policy governing how it handles your payment information, available on their website
Regulatory or legal authorities, where required by law

We do not sell your personal information to third parties, and we do not share your medical information beyond what is necessary for the safe delivery of training services.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. Access to medical and personal information is limited to staff and trainers who require it to deliver services to you.

7. Retention of Information

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, and resolve disputes. Once information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction or updating of inaccurate or outdated information
Request deletion of your personal information, subject to our legal retention obligations
Object to the processing of your personal information in certain circumstances
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, please contact us at admin@nlfitness.co.za.

9. Minors

Where a member is under the age of 18, we collect and process personal information (including medical history) with the consent of a parent or legal guardian, in line with our parental consent requirements outlined in our Terms & Conditions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Next Level Fitness GQ 3rd Floor, Westway Centre, 349 Cape Road, Newton Park, 6055 Tel: 083 568 6046 Email: admin@nlfitness.co.za

You may also contact the Information Regulator of South Africa: Website: www.justice.gov.za/inforeg/