Refund & Cancellation Policy
Next Level Fitness GQ A trading name of K2024445295 (South Africa) (Pty) Ltd (Registration No. 2024/445295/07)
Last updated: 09/07/2026
1. Overview
Next Level Fitness GQ sells session-based packages for personal training, group exercise classes, and online coaching. We do not offer ongoing memberships or contracts. This policy explains how refunds, cancellations, freezes, and booking rules work for all packages.
2. Refunds
Refunds are only available in the following circumstance:
- Medical boarding: If a client is medically boarded and can no longer participate, the remaining, unused sessions in their package will be refunded via EFT to the client’s nominated bank account. A valid medical note confirming the client has been medically boarded is required before a refund will be processed.
No other refunds are available. This includes, but is not limited to, change of mind, dissatisfaction with results, relocation, or general unavailability to attend sessions (outside of the freeze provisions below).
3. Package Freezes
Clients may request to freeze their package under the following circumstances:
- Medical reasons: A package may be frozen for the duration of a medical condition preventing participation. A valid medical note is required.
- Travel: A package may be frozen for travel lasting longer than 2 weeks.
Frozen periods are added back onto the package’s validity period once the client resumes training (i.e. the freeze period does not count against the 6-week validity window described in Section 5).
Freeze requests must be submitted to Next Level Fitness GQ with supporting documentation before the freeze takes effect.
4. Booking Thresholds
To book a session or class, the following minimum notice periods apply:
Service | Minimum booking notice |
|---|---|
Personal training session | 24 hours before the session |
Group exercise class | 2 hours before the class |
5. Cancellation Policy
If you need to cancel a booked session or class, the following cancellation notice periods apply:
Service | Cancellation notice required | If cancelled within this window |
|---|---|---|
Personal training session | 8 hours before the session | The session will be deducted from your package |
Group exercise class | 6 hours before the class | The session will be deducted from your package |
Cancellations made outside of these windows will not result in a session being deducted, and the session can be rescheduled or rebooked within the package’s validity period.
6. Package Validity
All packages (4, 8, 12, or 16 sessions) are valid for 6 weeks from the date of purchase/activation, excluding any approved freeze periods (see Section 3). Sessions not used within the validity period (as extended by any approved freezes) are forfeited, and no refund will be given for unused sessions after expiry.
7. Payment and Session Release
Sessions are only released and made available for booking once payment for the package has cleared in full. No sessions will be made available on an unpaid or partially paid package.
8. How Refunds Are Processed
Approved refunds will be paid via EFT to the client’s nominated bank account within 7 business days of the refund being approved and the required documentation being received.
9. Contact Us
To request a refund, freeze, or query a cancellation, please contact:
Next Level Fitness GQ 3rd Floor, Westway Centre, 349 Cape Road, Newton Park, 6055 Tel: 083 568 6046 Email: accounts@nlfitness.co.za